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A Million Dollar Lesson

 by Petey Parker

A cab driver taught me a million dollar lesson in customer satisfaction and expectation. Motivational speakers charge thousands of dollars to impart his kind of training to corporate executives and staff. It cost me a $12 taxi ride.

I had flown into Dallas for the sole purpose of calling on a client. Time was of the essence and my plan included a quick turnaround trip from and back to the airport. A spotless cab pulled up.

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Cab Ride

Taxi cab kindness story

— A True Story by Kent Nerburn Twenty years ago, I drove a cab for a living. It was a cowboy’s life, a life for someone who wanted no boss. What I didn’t realize was that it was also a ministry. Because I drove the night shift, my cab became …

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A Little Moment of Joy

taxi with elderly woman passenger

*Author Unknown

Twenty years ago, I drove a cab for a living. It was a cowboy's life, a life for someone who wanted no boss. What I didn't realize was that it was also a ministry. Because I drove the night shift, my cab became a moving confessional.

Passengers climbed in, sat behind me in total anonymity, and told me about their lives. I encountered people whose lives amazed me, ennobled me, made me laugh and weep. But none touched me more than a woman I picked up late one August night.

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