Tag Archives: Service

By Mac Anderson, founder of SimpleTruths.com Many years ago, Barbara Glanz was speaking to 3,000 employees of a large grocery chain. Her speech was on customer service and how to create memories to make the customers want to come back. At the end of her presentation, she put up her …

— By Nick Gholson, columnist for the Times Record News in Wichita Falls, Texas. Published in September of 1999 I don’t believe in Santa Claus, but I’m not going to sue somebody for singing a Ho-Ho-Ho song in December. I don’t agree with Darwin, but I didn’t go out and …

— Author Unknown 1. First Important Lesson – “Know The Cleaning Lady” During my second month of college, our professor gave us a pop quiz. I was a conscientious student and had breezed through the questions, until I read the last one: “What is the first name of the woman …